What happens when policy hits the ground?

This was the title of Sue Stableford’s presentation at the PlainTalk Conference on September 27th. She explored whether new regulations, policies, and tools related to clear communication were having significant impact on medical and public health systems. The subtitle for her presentation offers a clue about her observations: “The Diffusion of Innovation meets Complex Adaptive Systems.” Her conclusion: We have a long way to go until clear communication is the norm.