Audrey Riffenburgh is President of Plain Language Works (PLW), a woman-owned business based in Albuquerque, New Mexico. In addition to running her successful consulting business, she is pursuing a Ph.D. in Health Communication.
Since 1994, Plain Language Works has guided professionals in the healthcare, public health, and disability communities in reaching their audiences with clear communications. It has also directed organizations in making system-wide changes to address health literacy. In addition, PLW has created many plain language and low literacy materials in English and Spanish.
I’m passionate about partnering with healthcare organizations to advance quality of care and patient engagement. Health literacy initiatives are one of the best ways to move the needle in those areas.
Examples of Riffenburgh’s and PLW’s Work
- Co-authored Building Health Literate Organizations: A Guidebook to Achieving Organizational Change
- Presented at the Institute of Medicine Roundtable on Health Literacy: Organizational Change to Improve Health Literacy (2013) The IOM is a leading policy group moving the health literacy agenda forward.
- Served as faculty for the Health Literacy Summer Institute in Maine, the premier learning opportunity for plain language health communication.
- As the Senior Health Literacy Specialist at UNM Hospitals, Riffenburgh led the initiative to improve all aspects of communication with patients and promoted system changes to improve quality of care.
- Created and field tested a “mini-fotonovela” on poison safety in Spanish and English for national distribution through the national poison control centers network.