Audrey Riffenburgh

Audrey Riffenburgh

Dr. Audrey Riffenburgh is President of Plain Language Works (PLW), a woman-owned business based in Albuquerque, New Mexico. She earned a Ph.D. in Health Communication in 2017. Her doctoral research examined the facilitators and barriers to implementing health literacy initiatives in healthcare organizations. The research, her experience working in a healthcare system, and her many years of experience in the field, inform her health communication consulting practice.

Audrey is passionate about partnering with healthcare organizations to advance the quality and safety of care, patient engagement and satisfaction, and patient-centered care. Bringing health literacy into key organizational initiatives is one of the best ways to move the needle in these areas.

Since 1994, Plain Language Works has guided professionals in the healthcare, public health, and disability communities in reaching their audiences with clear communications. It has also directed organizations in making system-wide changes to address health literacy. In addition, PLW has created many plain language and low literacy materials in English and Spanish.

Examples of Riffenburgh’s and PLW’s Work
Contact Audrey