Audrey Riffenburgh is the Senior Health Literacy Specialist at the University of New Mexico Hospitals. Before deciding to focus her health literacy work in one organization, she was president of Plain Language Works, LLC, based in Albuquerque, for 18 years. Since 1994, Audrey has guided professionals in the medical, public health, and disability communities in opening doors to more people with clear communication and easier-to-use systems. She is a founding member of the Clear Language Group and co-founder of the Health Literacy Summer Institute in Maine.
Audrey is passionate about addressing the cultural, societal, and organizational factors that contribute to health disparities. Her work focuses on making vibrant health a possibility for everyone.
Audrey’s work at UNM Hospitals includes:
- Developing a process to create, review, archive, and provide easy access to reader-friendly print materials for patients and families
- Educating employees and health care providers about health literacy
- Finding ways to make the system’s processes easier for patients to navigate
Projects and achievements by Audrey and Plain Language Works before 2012 include:
- Serving as contributing author and plain language editor for Plain Language Pediatrics, published by the American Academy of Pediatrics
- Conducting a national field test of poison safety materials in English and Spanish
- Consulting and training as a Pfizer Health Literacy Visiting Lecturer seven times
Audrey holds a Master of Arts in adult learning and is pursuing a doctoral degree in health communication.